POLICY
Payment Billing and Cycles
Payments for private tuition are paid on a term basis (10 weeks) that follow the NSW school calendar. Invoices are sent via the e-mail provided to us.
Payments are made before Week 1 of each term, and/or the due-date listed on the invoice.
Late payments will result in paused lessons until the invoice has been paid. No make up lessons will be provided for any lessons missed within that time frame, and will incur a 10% service charge each week.
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Lesson Structure
30-minute and 1-hour lessons are available. Weekly lessons are highly encouraged, especially for younger learners to ensure continual growth and guidance. However, walk-in and casual lessons can be arranged through the booking system at a higher rate.
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Studio Procedure
When you have lessons at our studio, please aim to arrive at least five (5) minutes before your scheduled time. This allows lessons to run on-time and as scheduled.
As much as we love to communicate with parents, we'd appreciate if we could keep conversations with teachers after lessons to a minimum to keep lessons running on schedule. In the event that you would like to speak with your teacher, please reach out to them outside of the studio over the phone or through email.
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Supplies
Please bring your student notebook as well as any materials (method books, music sheets, theory books) you may be using to your lessons. If you are not using any materials, we will assess your level, ability and interest to find what is suitable for you and it will be charged to your invoice.
Alternatively, we are able to suggest which method book will be most suitable, and you may purchase them if you prefer.
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Lesson Cancellations and Make-Up Lessons
A minimum of 48-hours notice is expected from students should they wish to cancel their regular weekly lesson.
Every term, students are entitled to one (1) credited lesson for each term if they cancel within the 48-hour minimum notice.
Any further lesson cancellations made within the 48-hour notice window must be made up before the end of the school term.
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Termination of Lessons
In the event that you would like to terminate your lessons with AE Music, lessons will continue into the following term unless a four (4) week notice has been given.
An additional invoice will be sent if you notify the teacher and/or the studio less than the notice time given.
No refunds will be given to students who wish to cancel the lessons once the term has started.
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